Custom Cashmere FAQ for Wholesale, OEM and Private Label Orders

ENHE confirms MOQ by product and production route; a single site-wide MOQ would be inaccurate. Existing wholesale cashmere and a newly developed custom cashmere product do not necessarily have the same minimum. The quotation should state the quantity by style, colour and size.

Yes, if a suitable product is currently available. Send the required style, colour, composition, size and quantity, then ask ENHE to confirm stock and dispatch timing before payment. Start with the wholesale supply route.

Possibly, but the combination must be reviewed against yarn availability, colour setup, size ratios and the production minimum for the selected style. List the quantity required for each colour and size in your enquiry.

A tech pack is useful but not the only starting point. ENHE can review a measurement sheet, sketch, clear reference images or a physical reference sample. Add the intended material, colour, size range, fit, branding and quantity. See the custom cashmere development route before submitting the brief.

Request a development sample before authorising bulk production. ENHE must confirm whether the sample is feasible, what it will test, its cost, delivery method and whether any amount is credited later. The sample brief should identify construction, measurements, colour, hand feel, artwork placement and packaging as applicable.

The schedule depends on specification completeness, material availability, construction, artwork, revisions and shipping. Ask for a dated sample plan after the technical review; do not treat a general website range as the committed date for your project.

Compare it with the agreed specification: composition, colour, measurements, fit, construction, weight or gauge where applicable, trims, label position, artwork, finishing and packaging. Record approvals and corrections in writing before bulk production.

Yes, these should be part of the technical review. State the target fibre composition, yarn or fabric requirement, colour reference and finished-product purpose. Feasibility, tolerance, availability, sampling and price are then confirmed for the selected specification.

Check the certificate holder, number, scope, validity and the documents for the actual shipment. A standard’s website explains the system; it does not by itself prove that ENHE or every product is certified. Use the GOTS Certified Suppliers Database where relevant, and consult the Sustainable Fibre Alliance resources for cashmere standards context.

Depending on the product, the order can define an approved sample, measurement chart and tolerances, composition or yarn specification, colour reference, workmanship checks, inspection record and required test or transaction documents. The applicable evidence must be written into the order.

Branding can be reviewed as part of a private-label specification. Submit each item with its dimensions, material, colour, artwork, wording, placement and packing method. The private-label cashmere page explains the route; the quotation must confirm sourcing responsibility, sampling, quantity, cost and timing. Do not assume every item is free.

Provide editable vector artwork whenever possible. Include the finished size, colour reference and exact placement. ENHE should then confirm the production method, stitch or weave limitations, sample requirement and approval standard before bulk use.

The buyer should have the right to use supplied names, logos and artwork and should confirm the legally required fibre, care, origin and importer information for the destination market. Manufacturing feasibility does not replace the buyer’s legal review.

Provide finished garment measurements by size, point-of-measure definitions, tolerances and the intended fit. If you are building the specification, use the cashmere sweater size guide to separate body measurements from garment measurements.

A reference garment can help, but identify what must be matched and what must change. Record measurements without stretching, note construction and materials, and confirm that your use of the reference does not infringe another party’s design rights.

Bulk production should not start until the product and commercial terms are both approved. The approval record should cover the final specification, sample or agreed reference, measurements and tolerances, colours, branding, packaging, quantities, price, payment milestone and production schedule.

There is no reliable universal lead time for every custom cashmere order. Material availability, dyeing, construction, quantity, size and colour mix, branding, packaging and approvals all affect the schedule. The quotation or proforma invoice should state both the committed window and the event that starts it.

Ask before placing the order. ENHE must check material availability, production capacity, approval time and transport options. A target date is not a commitment until the expedited scope, cost and delivery basis are confirmed in writing.

An accurate quote needs a defined product, quantity and delivery basis. Provide the material specification, sizes, colours, quantity by variant, branding, packaging, sample requirement, destination and target date. Use the custom cashmere quotation form; any missing details should be shown as assumptions.

Use the payment method, currency, deposit or milestone, balance trigger, bank details and fee allocation stated in the current written quotation or proforma invoice. Review the Payment and Delivery guide for the website’s current process overview.

Do not assume it does. Ask for a line-by-line quote showing included product work, development or sampling, branding, packaging, freight, insurance and the agreed Incoterm. Destination duties and taxes depend on the shipping arrangement and importer responsibilities.

Shipping method is selected for the specific shipment, not for the website as a whole. Parcel size, destination, service level, customs route and carrier availability matter. Confirm the carrier or forwarder, named place, Incoterm, charge, transit estimate and documents in writing. The Payment and Delivery guide explains ENHE’s order workflow.

The named Incoterm and destination rules determine which responsibilities belong to the buyer and seller. Confirm the importer of record, declared-goods information, freight, insurance and likely destination charges before shipment. The International Chamber of Commerce is the authoritative source for Incoterms® rules.

Use the carrier reference for transit tracking and the order contact for production status. When online information is available, enter the requested details on ENHE’s Track Order page. Freight shipments may use documents or references that differ from parcel tracking.

Request the change in writing before assuming it can be made. ENHE should confirm the effect on material, work already completed, price, timing and sample approval. A change is accepted only when both parties record the revised terms.

Custom-order cancellation and return rights should be set in the written order terms. Feasibility and charges may depend on whether materials have been purchased, branding produced or manufacturing started. Contact ENHE immediately and keep the response in writing.

Report it within the agreed notice period and provide the order reference, affected quantity, carton or item identifiers, clear photos or video, measurements where relevant, delivery condition and a concise description of the requested resolution. Preserve packaging and carrier records when transit damage may be involved.